mts sistemi i integracije - Business solutions

Business solutions for small and medium-sized enterprises.

mts SI offers modular BSS solutions for small and SMEs, and telecommunication companies with the capability of integration with any other BSS/OSS systems.

Our goal is to automate business processes and provide solutions enabling our clients to efficiently manage customer-facing business activities.

All information about your business

Our CRM solution helps companies to harmonize and simplify processes.

We analyze client needs to achieve common business benefits and profits.

In our CRM, you can find all information about your business in one place. Customers data, projects, sales, will no longer be scattered across various Excel sheets, Word documents, or drives. Additionally, you will have a complete overview of work through the systems reports and statistics.

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CRM in one place:

User module – for managing user services.

System administration module – defining access rights and system user capabilities.

Provisioning module – managing service delivery to users. Integration allows activation/deactivation of basic and additional services, as well as verifying proper service setup on technical systems.

Sales process module for OTT service – recording purchased packages, promotions, creating user sales requests, and monitoring their execution.

Post-Sales process module for OTT service – managing post-sales processes for OTT services, service issue requests, and monitoring their resolution progress.

Service sales process module for mobile phone services –recording purchased packages and mobile devices, promotions, creating user sales requests, and tracking their completion.

Post-Sales process module for mobile services – service issue requests and monitoring their resolution progress.

Retail module – managing retail processes.

MNP (Mobile Number Portability) module – managing processes for transfering a user number to an agreed network and transfering from the same as well as tracking requests, and transitions between networks.

Product catalog- allows the creation, updating, and tracking of various products, packages, promotions, and devices. Additionally, the system provides price management and inventory tracking to enable efficient sales.

Reporting module – creating reports.

User and other documentation generation modules.

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CRM software solution supports integration with external systems:

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Billing System
 

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ERP System
 

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Website
 

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Solvent verification system

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User verification system

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Address data verification system
 

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Insurance sales platform

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OTT technical platform
 

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DMS System

 
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Online retail system (Point of Sale)
 

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Our team of experienced engineers and programmers is ready to tackle any challenge that comes their way.

CRM integration

Integration of CRM solutions with technical platforms that provide different types of services to users.

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TV

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OTT

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Internet

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Mobile

Development, design, and implementation of BSS solutions.